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How mulia178 Handles Your Personal Data

Your account data — from the details you enter at registration to the wallet address you use for DANA, OVO, or GoPay transactions — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access and deleteCookie controls explainedContact us to request changes
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mulia178 How mulia178 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Live Chat Support Open the live chat widget in your account dashboard to raise a data or privacy query directly. Our support team can flag your request and escalate to the relevant data handler.
Email Data Request Send your data access or deletion request by email through the contact address listed in your account settings. Include your registered mobile number so we can verify your identity quickly.
Account Settings Panel Some privacy preferences — including marketing contact opt-outs and cookie settings — can be adjusted directly inside your account settings panel without needing to contact support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security and Two-Factor Access

We apply Two Factor Setup on your account login. Each session is validated via OTP sent to your registered mobile number, reducing the risk of unauthorised access to your account and linked wallet data.

Cookie Use and Browser Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through the cookie banner or your browser settings at any time.

Data Retention and Deletion

Account data is held for as long as your account is active and for a period afterward as required by applicable financial record-keeping rules. Submit a deletion request via email and we will confirm what can be removed and what must be retained.

Third-Party Payment Processors

When you transact via DANA, OVO, or GoPay, your payment data passes through those providers' own systems under their privacy terms. We share only the data each processor needs to complete the transaction — nothing more.

Common Questions About Your Privacy at mulia178

If your question about how we handle personal data is not answered below, you can reach the support team through live chat or by email via the contact address in your account settings.

We collect your name, email, mobile number, and the wallet details you provide for DANA, OVO, or GoPay. Device and browser data is also logged for security purposes during your session.

Yes. Send a data access request to the email address shown in your account settings, including your registered mobile number. We will respond with the data we hold linked to your account.

Submit a deletion request by email or through live chat. We will confirm which data can be removed immediately and which must be kept for financial record-keeping under applicable requirements.

We do not sell your data for marketing. We share only what is required with payment processors like DANA, OVO, and GoPay, and with security or fraud-prevention services tied to account protection.

Payment details are processed through the relevant wallet provider's secure rails. We do not store full wallet credentials on our servers beyond what the payment processor requires to complete a transaction.

Yes. Go to your account settings panel and update your contact preferences. You can turn off promotional messages without affecting your ability to receive account or transaction notifications.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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